At MO Export Export, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, browse our products, contact us, or make a purchase.

We provide products and services to customers in Australia, and we aim to handle personal information responsibly and transparently. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with our store, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery address
  • Information you provide when contacting us
  • Payment-related information necessary to process your order

Order Information

We may collect information about products you purchase, including:

  • Products ordered
  • Order number
  • Date and time of purchase
  • Order history
  • Shipping and delivery information
  • Returns, refunds, or exchange information

Device Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Browsing activity
  • Cookies and similar technologies

We only collect information that is reasonably necessary to operate our website, provide our services, process orders, and improve your shopping experience.

How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders
  • Arranging shipping and delivery
  • Communicating with you about orders, returns, refunds, or enquiries
  • Providing customer support
  • Improving our website, products, and services
  • Sending updates, promotions, or announcements where you have opted in or where otherwise permitted by applicable law
  • Preventing fraud and unauthorised activity
  • Maintaining website security
  • Complying with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share your personal information only when reasonably necessary to provide our services or operate our business.

This may include sharing information with:

  • Shipping and delivery companies
  • Payment processors
  • Website hosting and technology providers
  • Customer service providers
  • Fraud prevention and security providers
  • Professional advisers where necessary
  • Government agencies, law enforcement, or legal authorities where required or permitted by law

We take reasonable steps to ensure that service providers handling personal information on our behalf protect that information appropriately.

Australian Customers

Our website is available to customers in Australia. Where applicable to our business and circumstances, we aim to handle personal information consistently with applicable Australian privacy requirements, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Depending on the circumstances, Australian privacy laws may provide individuals with rights relating to access to and correction of personal information.

Payment Information

We use PayPal to securely process payments.

When you enter your payment information during checkout, it may be encrypted and processed through PayPal’s secure payment systems.

MO Export Export does not intentionally store or have direct access to your complete payment card information when payment processing is handled by PayPal.

Payment information may be subject to PayPal’s own privacy policy and terms.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

These technologies may help us:

  • Understand how visitors use our website
  • Remember items in your shopping cart
  • Remember preferences
  • Improve website functionality
  • Analyse website performance
  • Provide relevant content and features

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

Overseas Data Processing

Because our business is based in the United States and we may use third-party service providers located in different countries, your personal information may be stored, accessed, or processed outside Australia.

Where applicable, we take reasonable steps to ensure that personal information disclosed to overseas service providers is handled appropriately and in accordance with applicable privacy requirements.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil your orders
  • Provide customer service
  • Process returns and refunds
  • Maintain business and transaction records
  • Resolve disputes
  • Meet legal, accounting, tax, fraud prevention, or regulatory obligations

When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate and permitted by law.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Ask questions about how your personal information is handled
  • Request deletion of information where legally applicable
  • Withdraw consent for certain marketing communications
  • Opt out of promotional emails

To make a privacy request, please contact us at support@moexportlc.com.

We may need to verify your identity before responding to certain requests.

Direct Marketing

If you have opted in to receive marketing communications, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the email or by contacting us at support@moexportlc.com.

Protecting Your Information

We use reasonable security measures to help protect your personal information, including appropriate technical and organisational safeguards.

These measures may include:

  • Secure website connections
  • Encryption where appropriate
  • Access restrictions
  • Secure servers and systems
  • Monitoring and security controls

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites, payment services, or other online services.

Third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Privacy Complaints

If you have a question, concern, or complaint about how we handle your personal information, please contact us first.

We will review your concern and make reasonable efforts to respond within a reasonable timeframe.

If your concern relates to Australian privacy law and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), depending on whether Australian privacy legislation applies to your circumstances.

Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business, website, technology, services, or legal obligations.

Any changes will be posted on this page, and the updated version will include a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Business Name: MO Export Export
Business Email: support@moexportlc.com
Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET), Monday – Friday
Business Address: 8280 Willow Oaks Corporate DrFairfax, VA 22031-4518United States