At MO Export Export, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return period from the date your order was delivered, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Not be damaged or altered
  • Be returned in the same condition in which you received it
  • Be returned with its original packaging
  • Include all original tags, labels, accessories, and documentation where applicable

Custom-Made and Personalised Items

We generally do not accept returns for custom-made, personalised, made-to-order, or specially manufactured products unless the item is faulty, damaged, defective, or otherwise eligible for a remedy under applicable consumer law.

These products are made specifically according to individual customer requirements and may not be suitable for resale.

Australian Consumer Law

If you are an Australian consumer, nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL).

Australian consumers may have rights relating to products that are faulty, unsafe, not fit for purpose, or do not match their description. These rights may apply regardless of any voluntary return period offered by us.

For information about consumer guarantees in Australia, you can refer to the Australian Competition and Consumer Commission (ACCC).

How to Start a Return

To request a return, please contact us at:

support@moexportlc.com

Please include your:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or other supporting information where relevant

We will review your request and provide the appropriate return instructions.

Please do not send an item back before receiving return instructions from our customer service team.

Return Shipping Costs

Eligible Change-of-Mind Returns

For eligible change-of-mind returns, return shipping arrangements and costs may depend on the circumstances of the return. We will provide you with the applicable instructions when your return request is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, faulty, or incorrect, please contact us as soon as possible.

Where the issue is our responsibility, we will work with you to provide an appropriate solution, which may include a replacement, repair, refund, or other remedy where required by applicable law.

Exchanges

We do not normally offer direct exchanges for different products or sizes.

If your item is eligible for return and you would prefer a different product, you may return the original item and place a new order.

If an item arrives faulty, damaged, defective, or incorrect, please contact us. We will assess the issue and, where appropriate, arrange a replacement or another suitable remedy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow reasonable processing time for the refund to appear in your account. The time required may also depend on your bank, card issuer, or payment provider.

Where applicable, refunds will be processed in accordance with Australian Consumer Law and other applicable laws.

Rejected Returns

A voluntary return may be rejected if the item does not meet the applicable return conditions, for example:

  • The item has been used or damaged after delivery
  • The item is missing its original packaging
  • The item has been modified or altered
  • The return is outside the applicable return period
  • The product is a custom-made or personalised item that is not eligible for return

This does not affect any rights you may have under Australian Consumer Law in relation to faulty, defective, unsafe, or otherwise non-compliant products.

Lost or Stolen Packages

We are not responsible for packages that have been confirmed as delivered to the address provided during checkout.

If you believe your package has been lost, delayed, or stolen, please contact us at support@moexportlc.com.

We will do our best to assist you and, where appropriate, help you contact or submit a claim with the relevant shipping carrier.

Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the packaging, if applicable

This information helps us investigate the issue and determine the appropriate resolution.

Refund Processing

Approved refunds will generally be returned to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.

Need Help?

If you have any questions about returns, refunds, exchanges, or your order, please contact us:

Business Name: MO Export Export
Business Email: support@moexportlc.com
Business Hours: 9:00 AM – 5:00 PM Eastern Time (ET), Monday – Friday
Business Address: 8280 Willow Oaks Corporate DrFairfax, VA 22031-4518United States